General FAQs
What activities do you offer at Kids Quest?
There are a variety of exciting activities at Kids Quest from physical challenges to video games, tablet play, and crafts. Please visit theamenities pageon this website for full details on all of the great things children can experience in our care. The fun varies slightly from center to center, so please visit specific location pages for a list of play events.
What ages does Kids Quest care for?
Kids Quest hourly child care is available for children from 30 months through 12 years of age. Our main play floor is designed for children from 30 months to 12 years of age. All interest areas and kids’ activities are designed to be age-appropriate.
Can I stay and play with my kids?
Kids Quest is an hourly child care and entertainment center created so that adults may explore amenities located at our host properties independent of their children. In fact, our mission is to provide “Play time for kids and free time for you!”
Do I need to bring anything for my child?
Kids Quest is a shoe-free environment that requires children to wear socks throughout their stay. Comfortable clothing is recommended, and if you forget socks they are always available for purchase. Other than that, our little guests just need their imaginations and the desire to have a fantastic time.
What if my child has a food allergy?
Please notify our team members upon check-in if your child has an allergy. We offer a variety of food options, but we cannot assure you there will be items to fit your child’s dietary needs.
Does Kids Quest have a behavioral policy?
Maintaining a safe and healthy atmosphere is critical to our mission. We do not discipline children in our care; however, it is appropriate to redirect unwanted behaviors. Ideally, we would like to work with families to prevent these behaviors from occurring. When necessary for the safety of all children in our care, we may need to look at dismissing a child that engages in inappropriate behavior. For further questions please speak with a manager on duty when visiting Kids Quest or call ahead of your visit for further clarification.
What are the qualifications of your employees?
Kids Quest teammates are trained and certified in CPR and first aid, as well as in all forms of play-based activities to engage your child. There are also mandatory ongoing trainings for teammates throughout their employment to supplement and refresh skills or to update credentials.
How do I check the balance on a Kids Quest gift card?
First, ensure that your card is the “new” version. New cards have “Gift Card” in the bottom left corner. If you have the new version, click here and type in the card number and pin. For more information on Kids Quest gift cards, visit our Gift Cards page.
Pricing FAQs
What is included in the hourly price?
All of the games and kids’ activity areas in the center are included in the hourly child care fee including karaoke, large playing structure, dramatic play, video games, and more! Monthly themes and activities are also included in the hourly rate unless otherwise stated in the event details. Snacks, refreshments, and meals are available at our Quest Café for an additional charge.
Is there a time limit on how long my child can stay?
Kids Quest is located throughout the country and complies with all local and state regulations. Please call the center directly before your visit for more information.
Do I need a reservation?
We operate on a first-come-first-serve basis. Centers do get busy, so pre-registration is offered and suggested to speed up the check-in process. Reservations are only required for children’s birthday parties at Kids Quest and Cyber Quest. Please see the “Parties” tab for more information on birthday parties.
Loyalty Rewards FAQs
Do you have a Rewards program?
Yes, every guest can participate in the Loyalty Rewards program. To enroll, simply provide a valid email and gaming card number for our files at check-in. Once you enroll you can begin accruing hours. For every 15 hours, a FREE hour of time is earned at Kids Quest.
Does it cost anything to join the Loyalty Rewards program?
No, our program is absolutely free to join. You simply need a valid email address and gaming card on file. Every hour your child spends at Kids Quest is counted towards your FREE hour.
Are there any other benefits to the Loyalty Rewards program?
Besides earning a FREE hour of play after you accumulate 15 hours of paid play, you will be eligible for deals and offers through the program. As well as, be the first to know about exclusive center and community events.
Is there a discount for multiple kids?
Currently, we offer the Loyalty Rewards program as a great way to accumulate free time at Kids Quest. Hours are accrued for all children checked into Kids Quest on the same record. Example: Adult caregiver checks in three (3) children for four (4) hours at Kids Quest, for a total of 12 hours accrued. After that visit, there are only (3) three hours to go for one FREE hour of care.
Through our Loyalty Rewards program, we do also offer various discounts each month.
Registration FAQs
What do I need to bring for registration?
You will need a form of photo identification to check your child in and out of our facility. If it is your first visit, you can pre-register on the location page to streamline the process.
What is the check-in/check-out process at Kids Quest?
On your first visit, you will be asked for essential information regarding pertinent health and allergies, personal photo identification, email address, gaming card information, emergency contact(s), and a café spending allowance. You will also be asked to review and sign a daily authorization form that explains Kids Quest policies and procedures. Once your child is in our system, two bar-coded labels will be issued, one for you and one for your child. These stickers must be matched and verified with a photo ID at check-out. Upon completion of check-in, a Kids Quest team member will escort your child through the safety gates to the play floor so the adventure can begin!
Party FAQs
Do you host birthday parties at Kids Quest?
Absolutely! Kids Quest hosts parties that are easy for parents and fun for kids. We have teams in place at each center complete with Party Pros to lead the fun and create lasting memories of your child’s special day. Simply call your nearest Kids Quest location to speak to a party specialist, or book online to begin the planning process.
Click here to view our birthday party policies and procedures
