General FAQs
What makes Cyber Quest different from other arcades?
Besides being a non-violent, family-friendly facility, you will also experience a level of professional supervision and interaction by Cyber Quest team members. Our employees are always available to quickly respond to any guest questions or concerns, and to assist players in finding games that are well suited for them. Our teammates will even engage in game play with you if you are up for a challenge!
What sort of games does Cyber Quest offer?
Cyber Quest provides an ever-changing game lineup with the latest and greatest ticket, crane, and interactive video games. Games are also rotated on a regular basis to keep the lineup fresh and exciting. Check with your preferred Cyber Quest location for specific game titles.
What age groups does Cyber Quest serve?
Cyber Quest was designed to appeal to all ages! You’ll find something for everyone here. Children 12 years or younger must be accompanied by an adult over the age of 18. Kids ages 13 and up can play independently in the arcade.
Pricing FAQs
What does Cyber Quest cost?
There’s no entry fee for Cyber Quest. All games require a Cyber Quest Club Card in order to be played. There is a one-time $1.00 fee for all new Club Cards. Actual game pricing varies but averages $0.50 – $2.00 per game. Load up your Club Card with as many credits as you would like. And because credits stored on the Cyber Quest Club Card never expire, you may load at any time or continue to add them to your card on future visits; saving them for that special prize you want.
How do I check the balance on my Cyber Quest Club Card?
Currently, the only way to check the balance remaining on your Cyber Quest Club Card would be to visit your nearest Cyber Quest location and have a Team Member at the Prize Zone look up your account.
Prize FAQs
What kind of redemption prizes do you have at Cyber Quest?
Cyber Quest is very proud of our signature Prize Zone. The Prize Zone features plush and licensed toys from popular cartoons or blockbuster movies, travel and board games, craft kits, and much, much, more! But it’s not just kid stuff at Cyber Quest—we also offer technology-driven awards like iPads, e-Readers, and other great prizes.
All registered Hall of Fame Club Cardholders are also eligible to place special requests for prize fulfillment; if you won the tickets, we’ll find the prize!
How are prizes awarded?
Many of our games award tickets for redemption on skill-based play—basically, the better you play, the more tickets you will win to cash in at the Prize Zone! Other games have specific prizes in them that you are trying to win through game play.
Not finding what you want? We can help find that perfect prize. All registered Hall of Fame Club Cardholders may request special prizes. Just speak to a Cyber Quest Team Member or fill out a request formto get the process started.
*Minimum ticket requirement for Special Prize Order Requests is 7,500 tickets.
Reward Program FAQs
How do I register a Cyber Quest Club Card?
There are two ways for you to register your Cyber Quest Club Card; you can enter your information on our card kiosk the next time you visit the center or bring your card to a Team Member and they can help get that registered for you as well.
Why would I want to register my Cyber Quest Club Card?
Never worry about losing your game play or tickets won. Once registered, Cyber Quest maintains your balance for you. Small fees apply for club card replacement. Additionally, you will be signed up for our Hall of Fame Club Rewards program and receive all the benefits that come along with the rewards program.
Do you have a Rewards program?
Yes, every guest can participate in the Hall of Fame Club Rewards program. To enroll, simply register your Cyber Quest Club Card at a kiosk or with a Team Member. Once you enroll you will receive 100 FREE Prize Zone tickets and can begin earning rewards at Cyber Quest.
Does it cost anything to join the Hall of Fame Club Rewards program?
No, our program is absolutely free to join. You simply need a valid email address and a Cyber Quest Club Card on file. Every credit played at Cyber Quest is counted towards your Club Card status. Play your way up the ranks all the way to the Legend level and receive additional benefits!
Are there any other benefits to the Hall of Fame Club Rewards program?
Besides earning 100 FREE Prize Zone tickets just for signing up. Each Club Card tier has additional benefits that can be found here. You will be eligible for deals and offers through the program, such as Special Prize Requests. As well as, be the first to know about exclusive center and community events.
Party FAQs
Do you host birthday parties?
Absolutely! Cyber Quest hosts parties that are easy for parents and fun for kids. We have teams in place at each center complete with Party Pros to lead the fun and create lasting memories of your child’s special day.
Click here to view our birthday party policies and procedures
